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Except for normal wear and tear, Darafeev guarantees all products against defects in material or workmanship for five years from date of purchase by the original owner and will repair or replace any and all parts proven to be defective at the sole discretion of Darafeev Inc. Original invoice required on all warranty claims.
Darafeev will repair or replace at our discretion any wood frame or assembly that structurally fails during normal home use due to a manufacturing defect. Should a product be discontinued within that time, Darafeev will make every attempt to repair the item; however, if repair is not possible, we will replace the defective item with a similar product in similar fabric and/or finish.
Cloth, fabrics, leather, ultraviolet discoloring of light finishes are not covered. Additional not covered under this warranty are solid wood and hardwood veneers which are influenced by the external environment, some parts of your furniture, and/or other specific conditions. This warranty does not cover warping, splitting, shrinking, sticking, season splits, cracking, denting or checking of any solid wood or veneer parts used in products manufactured by Darafeev. To minimize these conditions, Darafeev strongly recommends that the environment around the wood products be kept in a relative humidity of 25%-35% year round and products are stored flat, where applicable. This warranty does not cover any natural effect in solid wood such as color variations or graining.
Repair or replacement of any defective parts shall constitute complete fulfillment of all obligations with respect to the product. This warranty does not require the replacement of the entire product.
This warranty is void if the product has not been assembled, deluxed and thoroughly inspected by an authorized Darafeev presentative or our factory approved agent, prior to delivery to the end user. All claims must be made through an authorized Darafeev representative or our factory approved agent.
This warranty does not extend to any Darafeev products sold for commercial purposes or used in commercial environments.
If repairs become necessary more than five years from the date of the original purchase, Darafeev will repair product at its factory for the original owner under the following conditions: (1) all freight charges will be the sole responsibility of the owner (2) all labor charges, if any, necessary to disassemble, prepare for return and reassemble must be performed by an authorized Darafeev representative or our factory approved agent, and the cost of that labor will be the sole responsibility of the original owner.
Fairfield warrants its merchandise to be free of defects in materials and workmanship for the life of the piece under normal residential use and conditions to the original purchaser. Exceptions to this warranty include:
Fabrics will naturally stretch and wear with normal use and is not considered evidence of defectiveness.
Fabric fading, piling, heavily soiled, improperly cleaned and “after-market” chemically treated fabrics are not covered by this warranty.
Customer’s Own Material (COM) is not warranted. Seat cushion cores have a lifetime warranty against loss of resiliency.
Through normal use, all cushion cores will soften and lose loft with time.
Fairfield’s responsibility for transportation and labor is limited to one year from the original purchase date and to the transportation between the agent/dealer’s location and the factory.
This warranty gives you specific legal right, and you may also have other rights that vary from state to state.
For residential use:
For commercial use:
For more details, please refer to Woodard’s warranty on their website here.
The warranties above do not cover wood finishes.
They also do not cover damages that result from any of the following: neglect, accidents, intentional misuse, or acts of nature, normal wear and tear, aging, immersion in water, or extreme temperatures or humidity. Scratches, blemishes, slight color variations in wood grain, or minor variations in size. Unauthorized repair, alteration, abuse or misuse of the product.
We will replace defective components and parts that are under warranty. Depending on the situation, we will either replace individual parts or the entire item. We reserve the right to inspect items before we decide what to do.
Commercial use of this product cancels the above-mentioned warranty.
Wood is nature’s own product, and we can’t guarantee graining, color variation, or any other property of wood.
Fabrics aren’t guaranteed for colorfastness or durability. We can send you fabric samples upon request.
Metal colors, wood colors, and fabric may vary slightly from the image on your screen.
Barstool Comforts is not responsible for the direction of a fabric’s pattern. For example, if you choose a striped fabric, we can’t be responsible for which way the pattern runs (red-white-blue versus blue-white-red). We can, however, request that your stripes run vertically or horizontally.
Finishes may vary in texture and color. Since finishes are applied by hand, no two chairs or stools will be identical. These slight variations and nuances of shading and texture give each product its unique look, and can’t be claimed as defects or imperfections.
You are responsible for choosing the right dimensions and colors. For example, make sure that the height of your stools (seats and arms) will fit your counter or bar. If you are unsure whether a product will fit at your counter or bar, please email us before you order.
Also, make sure that you choose the right colors because special orders can’t be canceled.
You can maintain the original luster by using a soft, clean cloth to dust or remove surface dirt and fingerprints. Avoid abrasive or chemical cleaners.