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Trica

Warranty | Product Care

Warranty

For Residential Use:

  • The original buyer of a Trica product has a 10-year limited warranty covering any metal structure defects (welds) or any defects in fabrication resulting from human error.
  • Swivel plates are covered under a 10-year limited warranty for any fabrication defects.
  • External features, fabric coverings and seams are covered under a 1-year limited warranty for any fabrication defects.
  • The normal wear and tear of the components mentioned above and paint finishes are not covered under this warranty.
  • Trica’s responsibility will be the replacement of defective components/parts that are under warranty.
  • In order to benefit from Trica’s warranty, the retailer must supply a proof of purchase where the purchase date and the description of the product are clearly identifiable.
  • At no time will Trica be held responsible for labor and/or transportation costs between the retailer and his customer, such costs resulting from a service request.
  • This warranty is limited in that it does not cover any article not specifically mentioned. Except where stated by law, Trica will not be held liable for any instances of incidental, consequential or special damages.
  • The commercial use of Trica products cancels the above-mentioned warranty for residential use, except in the case of the addition of a commercial warranty as stated below.

For Commercial and Institutional Use:
As a North-American manufacturer of tubular furniture, Trica offers to its retailers a commercial and institutional limited warranty.

The “commercial option” warranty is available by adding:

  • $15.00 per barstool
  • $7.00 per chair or table

The details of this warranty are the same as the warranty for residential use, except for:

  • A 1-year limited warranty covering any soldering and metal structure defects (welds) or any defects in fabrication resulting from human error…
  • (see residential)

If the retailer refuses the “commercial option”, the Trica product warranty will only cover manufacturing defects and will be limited to 30 days following the date of invoicing.

Product Care

Inspection and maintenance of furniture must be performed at regular intervals. Examine welds and other points of stress every six months and remove the furniture if it becomes unstable. Check and tighten all screws every three months (for commercial use) / six months (for residential use) or whenever loose.

The life of furniture is not pre-determinable but is influenced by several factors such as their usage and their maintenance. Multiple failures occurring after a period of several years may indicate that the furniture has exceeded its safe, useful life and should therefore be replaced to prevent any injuries.

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