Frequently Asked Questions

We’re located in beautiful Orlando, Florida. 

We have been in business since 1999. We started with our showroom and expanded to our online store in 2009. Learn more about us here.

Yes, we offer free shipping anywhere in the continental U.S.

For Canadian residents, we offer free shipping through our Trica brand.

For Alaska or Hawaii residents, we will unfortunately have to charge you for shipping. Please send us an email if you would like a ship quote.

For anyone outside of the U.S. and Canada, I’m sorry — we’re unable to ship to you at this time.

Yes, our Fairfield Chair and Trica brands ship to Canada. Shipping is free with these brands.

If you’re shipping to Canada, please call us at 855-828-5661 or email us to place your order.

We can ship to Hawaii, but we would have to charge you for shipping.

If you’d like to get a quote, please send us an email.

We can ship to Alaska, but we would have to charge you for shipping.

If you’d like to get a quote, please send us an email.

Our lead times vary from brand to brand. Since we sell only custom made bar stools and chairs, it currently takes 4-8 weeks on average for them to be made since Covid, however we urge you view our shipping table here for specific ship times from our brands.

For most of our bar stools and chairs, you’ll receive them in a week or less.

Some bigger items such as tables, chairs, and certain bar stools may take 1-2 weeks depending on the trucking company, however we’ll let you know how soon you’ll be receiving your order once it ships. If you have any questions prior to ordering, don’t hesitate to reach out.

Since these are custom made, we do not accept partial payment. All orders must be paid in full in order for the manufacturer to start production. Thank you for understanding.

We typically use UPS and FedEx for most of our items.

For our Darafeev, Leathercraft, and Fairfield Chair brands, we use a LTL Freight Truck who will call you to schedule a delivery date and time. We will contact you with details once your items ship.

1. You will immediately receive a receipt or confirmation of what you ordered. Please look it over and let us know, right away, if you’d like any changes. If you don’t receive your receipt, it may have been routed to your spam or junk folder. If you still haven’t received, send us an email and we’ll make sure you get it.

2. If we don’t hear from you in 24 hours, then we will proceed with your order, and have production get started.

3. Within a week, we will send you an email with an estimated shipping date.

4. Once your order ships, we will give you tracking information which will tell you when it’s being delivered.

Absolutely! Deborah has been a designer for over 20 years and would be glad to work with you. Being that we have all of our fabrics, metal and wood finishes in-house, she’ll be able to tell you which go well together in your home.

You’re welcome to email or call her at 855-828-5661.

Yes, we do. Please see our outdoor bar stools category.

This is a very common question and is something to consider.

Pros of Arms:
– Provides support to rest your arms.
– Easier for elderly adults and children to get into by holding on to the arms.
– Overall, gives it an extra boost of comfort.

Cons of Arms:
– Makes the bar stool narrower, allowing you to fit more stools around your counter.
– You can more easily slip into the bar stool from the left or right without the obstruction of an arm.

Yes, we carry plenty of low back bar stools including popular bar stools such as the Ace, Barry, Ethan, and Ronny.

Please make sure to measure the height of your counter and double check the measurements on our product pages to ensure they will slide under your counter.

This question is in regards to our Trica brand.

Standard seats are approximately 1½ inches thick with a semi-foam core.

Classic seats are approximately 2 inches thick with a softer foam core.

A 360-degree swivel stool remains in the position you leave it when you get up from the stool. We recommend a 360-degree swivel stool because the stool won’t be pushing against you like on a memory-swivel. A memory swivel will want to return to the center even while you’re on it.

A memory or a return-swivel simply returns bar stools back to the center position after someone gets up from the seat.

All of our bar stools and chairs come with glides that are attached to the bottom of the feet.

Typically, tile or vinyl floors require the glides we provide you.

Wood floors require stick-on felts on the bottom of our glides. This can be purchased at any local hardware store.

Due to the vast types of flooring today, we suggest calling your flooring company to see what they recommend.

Yes, many of our brands carry 34-inch stools in all sizes and features.

Yes, our Holland brand makes 36-inch high bar stools.

Our Fairfield brand has 4 adjustable height bar stools that go up to 40″ seat height.

Our Darafeev brand can also make 36-inch high bar stools, but there will be an upcharge of $100 per stool.

This is the ideal height for a 48 to 50-inch high counter.

Yes! In fact, all of our manufacturers accept C.O.M. (customers own material), except for Amisco. Please see more information here on our C.O.M. service.

Yes, most of our manufacturers allow you to purchase extra yards of fabric, vinyl, or leather.
– Amisco: Buy Yards of Fabric or Vinyl
– Trica: Buy Yards of Fabric or Vinyl
– Wesley Allen: Buy Yards of Fabric or Vinyl

For brands not listed above, please contact us to purchase yardage.

Yes, all of our manufacturers allow you to order new seat cushions, bases, and other parts and hardware. Simply, send us an email with what you need and we’ll get you a price.

If you’re getting something like this (see below) on your stool, then you may have attached the swivel plate incorrectly.

When you’re attaching the swivel plate, make sure the part that says “TOP-FRONT” is facing the front of the stool like so:


That way, your stool will be aligned correctly, and you won’t feel like you’re going to fall forward, but you’ll be sitting back a bit. 

1. Push down on the swivel and turn the top piece to the left or right to form an X. 
2. Release.

Here’s a video showing how:

When stools are new, the swivel mechanism is always going to be a little tight. They will definitely loosen up over time.