Shipping & Returns

Free shipping in the United States

We offer free shipping to anywhere in the continental United States (excluding Alaska and Hawaii) on all of our products.

Brand	Time To Ship (approximate)
Amisco	2-3 Weeks
Callee Furniture	6-7 Weeks
Fairfield Chair	4 Weeks
Grand Rapids Chair Co.	Typically 4 weeks, some products are 12 weeks (please check product page)
Holland Bar Stool Co.	5-10 Business Days
Lisa Furniture	4-6 Weeks
Muniz Plastics	3-5 Weeks
Trica	6-8 Weeks
Wesley Allen	3-5 Weeks
Woodard Furniture	3-4 Weeks

When your product arrives, inspect it before you sign.

When your purchase arrives, please inspect it before signing for the shipment. If there is any damage to the cartons or shortage on the shipment, be sure to make a note on the delivery receipt. You can also refuse any merchandise due to damage.

It is not common that your goods will be damaged, but if you follow these instructions any damage or shortage can be properly claimed.

Important: Always sign for your delivery. It is very difficult to get carriers to pay for damages if you don’t sign for the shipment.

What to do if your product arrives damaged:

If your product arrives damaged from the freight company, you should immediately write down any and all “EXCEPTIONS” (damages) on the delivery receipt. Please do this before the carrier leaves. Always document any problems, preferably with a digital camera or your cell phone camera.

If you see visible damage to the cartons or the product, you can choose to:

• Keep the product and file a claim. Ask the driver for a claim form. Our freight is insured and you have every right to file a claim with the carrier if they did not handle your products properly.
• Refuse the product and have the carrier send it back to us.

If you find any damage, please contact us at Barstool Comforts as soon as you can. We will advise the problem and help you get replacements. If you sign for the shipment and find concealed damages within five days of delivery, also report this to us at Barstool Comforts and we will help you out.

We reserve the right to repair or replace your furniture as we deem necessary.

Unforeseen chaos can slow down your shipment.

We encourage our carriers to meet all delivery schedules, but we can’t guarantee that they will.

The world is an unpredictable place, and sometimes things beyond our control will slow down a shipment. This includes fires, traffic, flat tires, government actions, factory delays, freakish weather, acts of God, and similar unforeseen events.

We cannot be held responsible for any delay in your shipment.

Be sure of your order – your products are custom made.

Please be sure of your selection.

Once the factory begins producing your order, nothing about it can be changed. This includes metal colors, fabric choices, height changes, as well as the particular product you select.

The factory makes your merchandise custom, as per your request. Special orders cannot be canceled or returned. They are designed and built just for you.