Warranty
Darafeev’s Warranty Coverage and Limitations
Except for normal wear and tear, Darafeev guarantees all products against defects in material or workmanship for five years from date of purchase by the original owner and will repair or replace any and all parts proven to be defective at the sole discretion of Darafeev Inc. Original invoice required on all warranty claims.
Structural Warranty for Wood Frame and Assembly
Darafeev will repair or replace at our discretion any wood frame or assembly that structurally fails during normal home use due to a manufacturing defect. Should a product be discontinued within that time, Darafeev will make every attempt to repair the item; however, if repair is not possible, we will replace the defective item with a similar product in similar fabric and/or finish.
Exclusions from Darafeev’s Warranty Coverage
Cloth, fabrics, leather, ultraviolet discoloring of light finishes are not covered.
Additional not covered under this warranty are solid wood and hardwood veneers which are influenced by the external environment, some parts of your furniture, and/or other specific conditions.
This warranty does not cover warping, splitting, shrinking, sticking, season splits, cracking, denting or checking of any solid wood or veneer parts used in products manufactured by Darafeev.
To minimize these conditions, Darafeev strongly recommends that the environment around the wood products be kept in a relative humidity of 25%-35% year round and products are stored flat, where applicable.
This warranty does not cover any natural effect in solid wood such as color variations or graining.
Obligations and Requirements for Warranty Claims
Repair or replacement of any defective parts shall constitute complete fulfillment of all obligations with respect to the product. This warranty does not require the replacement of the entire product.
This warranty is void if the product has not been assembled, deluxed and thoroughly inspected by an authorized Darafeev presentative or our factory approved agent, prior to delivery to the end user. All claims must be made through an authorized Darafeev representative or our factory approved agent.
Warranty for Commercial Products and Environments
This warranty does not extend to any Darafeev products sold for commercial purposes or used in commercial environments.
Repairs and Labor Charges Beyond Five-Year Warranty
If repairs become necessary more than five years from the date of the original purchase, Darafeev will repair product at its factory for the original owner under the following conditions: (1) all freight charges will be the sole responsibility of the owner (2) all labor charges, if any, necessary to disassemble, prepare for return and reassemble must be performed by an authorized Darafeev representative or our factory approved agent, and the cost of that labor will be the sole responsibility of the original owner.
Product Care
Caring for Wood Furniture
All Darafeev products have been finished with the finest materials on the market. Along with using compliant toners, stains and other essential finishing products manufacturer to the highest EPA standards, long with the final finish coat – which is a post catalyzed varnish – very little care is required in maintaining a Darafeev finished product.
Heat, Humidity and Hardwoods
It’s a fact that up to half the weight of freshly sawn wood is water. Furniture is crafted from wood that is carefully dried, retaining just enough moisture for the furniture to properly acclimate to the relative humidity in your home. The wood in furniture “breathes”, taking on and releasing moisture. This results in shrinking and expanding components, and either extreme may cause splits and/or joint failure.
Like your own skin, solid hardwood furniture’s natural response to extremely dry air is to lose moisture and shrink a bit. The halves of an extension table may part slightly and a few tiny openings may appear on a solid wood surface. This will correct itself as the relative humidity in the home rises, and the wood absorbs enough moisture to expand slightly. On the other hand, if you don’t have an air conditioner or humidifier your home’s relative humidity may get too high. Parts of your wood furniture may absorb excess moisture from the air and expand. Under normal environment fluctuation, this will correct itself as the home’s relative humidity decreases. The furniture’s quality and sturdiness are not affected by these natural changes.
Ways to Ensure Your Solid Hardwood Furniture’s Longevity
- For your comfort, as well as to protect your furniture, use a humidifier or heater in the winter and an air conditioner in the summer to keep relative humidity at 25-35 percent.
- Avoid placing furniture directly in front of radiators, heaters, or fireplaces
- Do not expose hardwood furniture to continuous direct sunlight.
The following guidelines are recommended: With just a little TLC, genuine hardwood furniture will last a lifetime; taking good care of your solid hardwood furniture ensures its longevity. Just clean with a soft damp cloth.
The Nature of Wood
Since wood is a product of nature, slight color tone variation may evident due to wood’s many unique characteristics, especially when viewed under various lighting conditions. Many of our unique, carefully selected finishes are achieved by our top craftsmen who meticulously sand, stain, pad, rub, file, rasp, shade, highlight and wormhole to represent an individually produced piece. Therefore, since wood varies in acceptance of wood stains, so do the hands of our craftsmen vary in their touch making each piece unique in the finished appearance. When possible, it is advised to submit a wood sample when attempting to match previously made furniture, which may have been altered by cleaning agents or darkened with age.
Sustainable Material
Wood is the most available and sustainable material, with six trees planted for every one harvested in the US. Nearly almost 4.8 million trees are planted each day, or 1.7 billion annually. Since the 1940s, forest growth has exceeded harvest, and today it does so by 47 percent. The supply of hardwood trees would last more than 75 years if not a single new tree was planed and harvesting continued as the same rate. Wood products come from a living, regenerating resource, ensured to future generations through responsible forestry practices.
Wood Care Instructions
Use a clean, soft cloth for polishing wood finish and a slightly damp cloth for cleaning. Avoid using waxes or polishes as they alter the look, feel and sheen of finish.
