Warranty
Warranty applies for residential use of material and/or workmanship defects, occurring during a normal use, under the conditions for which the products are designed.
AMISCO, hereby warrants for a period of ten (10) years the following components or characteristics:
- The welding;
- The metal structure;
- The mechanism;
- The swivel plates (sold after April 1st 2019).
AMISCO, hereby warrants for a period of one (1) year the following components or characteristics:
- Upholstered components;
- Wood components;
- Glass components;
- Danish cord components;
- Sea grass components.
The warranty excludes or does not cover:
- Commercial or short-term rental use.
- Any defect not specifically mentioned.
- Normal wear from use of:
- Glides;
- Paint;
- Lacquer;
- Upholstery.
- Wear from environmental due to:
- Temperature;
- Humidity;
- Sun light.
- Wear, defect or failure of products or components due to:
- Improper use or negligence;
- Improper assembly ore care;
- An unauthorized repair, modification or alteration;
- Repackaging for shipping purposes.
AMISCO will, at its discretion, repair or replace the defective part at no charge.
- The repaired or replacement parts are included in this warranty for the remainder of the original warranty period.
Where allowed under law, AMISCO cannot be held liable for any special, incidental, and consequential damages due to product use.
Claims and Merchandise Returns
If parts are missing or received damaged, contact Amisco within 30 days from your purchase date.
All warranty claims must be sent in writing to AMISCO together with:
- The original or photocopy of the original purchase invoice.
- Picture or video proof of every issue.
AMISCO reserves the right to ascertain the basis for a warranty request and to demand justification pieces or clarifications.
Defective merchandise may not be returned until receipt of AMISCO’S written authorization and shipping instructions are given.
AMISCO reserves the right to replace merchandise deemed defective with similar merchandise of same value if original merchandise is no longer available.
Paint Finishes
All AMISCO metal furniture are powder coated, which provides a durable and environmental friendly finish for indoor use.
Please note: if you are matching up to existing bar stools purchased years prior, there may be a slight inconsistency with the dye lot in the finish.
Semi-Transparent 51 Harley Finish
AMISCO’S unique finishes assure you that no two pieces will ever be identical since through these finishes you are able to see details such as welding lines, sanding and other techniques bearing the touch of AMISCO’S many skilled metal craftsmen. A certain amount of discoloration of the steel in various spots is a natural occurrence in this process and should not be considered a defect.
Fabrics and Finishes
Fabrics are not guaranteed for colorfastness or durability. We can send you fabric samples upon request.
Metal finishes, wood finishes, and fabrics may vary slightly from the image on your screen.
Barstool Comforts is not responsible for the direction of a fabric’s pattern. For example, if you choose a striped fabric, we can’t be responsible for which way the pattern runs (red-white-blue versus blue-white-red). We can, however, request that your stripes run vertically or horizontally.
Finishes may vary in texture and color. Since finishes are applied by hand, no two chairs or stools will be identical. These slight variations and nuances of shading and texture give each product its unique look, and can’t be claimed as defects or imperfections.
Please be sure to choose your products carefully.
You are responsible for choosing the right dimensions and colors. For example, make sure that the height of your stools (seats and arms) will fit your counter or bar. If you are unsure whether a product will fit at your counter or bar, please email us before you order.
Also, make sure that you choose the right colors because special orders can’t be canceled.
Product Care
Painted Steel
Use a soft cloth and mild soapy water. Rinse and wipe dry. Do not use a scouring pad or an abrasive cleanser. This could damage and scratch the paint finish.
Laminate (TFL and HPL)
Use a soft cloth and warm, mild soapy water, or all purpose cleaner. Rinse and wipe dry. For stubborn stains, use baking soda.
Clear and Painted Glass
Use paper towel and glass cleaner.
Porcelain on Glass
Use a soft cloth and warm, mild soapy water, a all purpose cleaner or a glass cleaner.
Wood and Veneer
Remove dust with a dry cloth. To clean, use a soft cloth and water. Wipe dry. Refer to the Wood Caring Guide for more details.
Fabric Coverings
Professional cleaning service is recommended. Vacuum or brush regularly to remove dust and grime. Some fabrics may require brushing with a non metallic, stiff bristle brush to restore appearance. After a spill, blot immediately the spilled liquid. Clean spot or stain from the outside to the middle of the area affected to prevent circling. To remove soil, clean the fabric with the foam from a mild water based detergent. Test on a small inconspicuous area before proceeding. Do not use household solvents, hot water extraction or steam cleaning. Blue-jean dye can transfer from jeans onto white or light-colored upholstery fabrics with contact, even after several washings of the jeans.
PVC and Polyurethane Upholstery Coverings
Use a soft cloth and mild soapy water, or all purpose cleaner. Do not use solvant. Some foods may stain white and light-colored PVC or polyurethane upholstery coverings. Clean any food spills immediately to prevent permanent stains. Blue-jean dye can transfer from jeans onto white and light-colored PVC or polyurethane with contact, even after several washings of the jeans. Clean blue jean dye marks with isopropyl rubbing alcohol.
Stainless Steel
Use a soft cloth and mild soapy water. Wipe in the grain direction to prevent marking or scratching of the surface. Rinse and wipe with a dry cloth, to avoid water marks. To get rid of stains, use a stainless steel cleaner, and follow the product instructions. Wipe in the grain direction. Do not use a scouring pad or powder cleanser, as these products may damage the finish.
